Shipping policy
At Dipin.Store, we are committed to delivering your orders quickly and securely across Saudi Arabia.
1. Delivery Areas
We currently ship to all major cities and regions within the Kingdom of Saudi Arabia, subject to courier availability.
2. Processing Time
- Orders are typically processed within 1–2 business days after payment confirmation.
- Orders placed on weekends or public holidays may be processed on the next business day.
3. Estimated Delivery Time
- Major Cities (Riyadh, Jeddah, Dammam, etc.): 2–5 business days
- Remote Areas: 3–7 business days
Delivery times are estimates and may vary due to weather, holidays, or courier delays.
4. Shipping Charges
- Shipping fees, if applicable, will be displayed at checkout before you complete your purchase.
- Promotional free shipping offers may apply to eligible orders.
5. Order Tracking
Once your order has been shipped, you may receive a tracking number via email or SMS (where available) to monitor your delivery status.
6. Delivery Attempts
Please ensure that your shipping address and contact information are accurate. If delivery cannot be completed due to incorrect details or the recipient being unavailable, additional delivery charges may apply.
7. Damaged or Missing Items
If your order arrives damaged or if any item is missing, please contact our customer support within 48 hours of receiving your package, including photos if possible.
8. Delays Beyond Our Control
We are not responsible for delays caused by courier services, customs procedures, natural events, or other circumstances beyond our reasonable control.
9. Contact Us
For any shipping-related questions or assistance, please contact our customer support team through the contact information provided on our website.